9/16/14 Partial Outage

EAST
KINGDOM
Populace Alert
Alert! From: The Webministry

RESOLVED ALERT NOTIFICATION

Unto the Populace of the East Kingdom, Greetings.
This is being sent to notify you of the (Critical) Severity event(s) below. Because of the possible large impact of such events, this is being documented to avoid an increase contact volume.
Tool/Service: Websites Affected:

accessibleek.eastkingdom.org
bhakail.eastkingdom.org
et.eastkingdom.org
carillion.eastkingdom.org
eastkingdom.org/equestrian
hartshorn-dale.eastkingdom.org
mobile.eastkingdom.org
oscar.eastkingdom.org
ostgardr.eastkingdom.org
rapier.eastkingdom.org
seneschal.eastkingdom.org
silverrylle.eastkingdom.org
trh.eastkingdom.org
trm.eastkingdom.org
wiki.eastkingdom.org

Additional Services:

EK Calendar

EK Email Boxes (This did not affect Forwarding.)

Impacted Areas: All Websites on the Old Server
Description: The server stopped functioning for an unknown reason around 12:30 am, making multiple websites unavailable to the populace. The server was successfully restarted this morning at approximately 2 am. The Minister of Æther (System Admin) is researching as to the cause of this and will determine preventative measures for the future.
Ticket Number: None.
Severity: Critical
Event Start/Finish: 9-16-14 12:30am / 9-16-14 2:15am
Please Do Not Open Service Tickets For This Issue

 

Connectivity to all websites has been restored. The websites above have data that is about a month old, at this point it appears that there was a ‘rollback’ to a previous backup done by our provider without warning. Investigation is open as to why.

All sites above have lost all updates since that time frame, including the EK Calendar. Luckily, while doing work on trying to upgrade the Calendar service for the kingdom, I had a few off site backups of the database and was able to re-add the following events:

Season’s Beatings Four-Back for More!
A&E (Aethelmearc/East) War
A Market Day at Birka
Winter’s Night Masquerade
Dragonship Haven Baronial Investiture
Feste des Bois
Crown Tourney
East Kingdom 12th Night / Bellringers / Baronial Investiture
La Feste des Glaces
K&Q Rapier Champions
Owlsherst Country 12th Night

And a new event has been successfully added to the calendar:
Quintavia Hafla

Please check for your event on the calendar and also for correct content! If you find any errors in these entries and can not login to fix them yourself due to the recovery, please open up a Support ticket at http://helpdesk.eastkingdom.org and we will fix it for you.

As always, if you have any additional questions; concerns or information regarding the above, or any current events or outages, please do not hesitate to contact the Webministry.

In Service to the Kingdom,

The Webministry

East Kingdom